Policies subject to change, call the office at 817-326-4720 is you have any questions.
After Hours Service (817) 573-2235
AMUD has an answering service available to relay messages to on call personnel if you have any problems after normal business hours or on weekends. Please direct billing or payment inquires, to the office, during normal office hours.
Establishing Service:
It is necessary to complete the application contract, which provides us with necessary information to service your account or contact you if it ever becomes necessary. A one-time fee for meter maintenance and account maintenance along with a deposit will be charged, per account, when service is established. The deposit will be refunded at the end of service and will be applied to the final bill.
Transfer of Service:
Anyone with an established account within the AMUD service area, who is relocating with the district, may establish the new account by phone. A date for the new service to be started and a date for the old service to be terminated will be required, (Startup date of new service and termination date of old service must be within a 2-week period). The deposit from the old account will be transferred to the new account and the meter maintenance and account maintenance will be billed on the new account’s first bill.
Vacation Status:
The District will suspend service and billing at the customer’s request until the customer returns from vacation. Water will be turned off at the meter and no service will be available at the residence during this period. There is a $60.00 reconnect fee to have water service restored.
Theft of Service:
Theft, conversion, or unauthorized appropriation of water belonging to AMUD is unlawful and violates AMUD Resolution No. 05-09-154 and §31.03 Texas Penal Code, the fine for which varies from $500.00 to $10,000.00 as set forth above. The Applicable fine is due and payable at the AMUD office on or before the expiration of ten (10) days from the date of the citation.
Damage within the Utility Easement:
The Acton Municipal Utility District shall not be responsible for the repair or replacement of any type of landscaping or construction within a utility easement or road-right-of-way which is damaged in the process of installation, repair or maintenance of any facility of the District. Work crews will advise the property owner whenever possible of proposed work and will attempt to minimize damages and will attempt to leave the finished work in a level and clean condition.
Senior Exemption:
The District will waive the penalty fees for those on Social Security. Make sure to inform the office if you are over 60, or on Social Security so that your account can be set up accordingly.
Grinder Pump Sewer System:
Call AMUD at (817) 326-4720 or after hours (817) 573-2235 if Red light or audio alarm is activated to prevent sewer back-up problems.
Hose Bib Inspection requirements:
All sill cocks, threaded faucets or any other outlet to which a hose could be connected, shall be equipped with an approved hose bib vacuum breaker. Hose Bib vacuum breaker insures that non-potable water or contaminates are not siphoned into potable water supply. The hose bib’s and can be purchased at most hardware stores.
ONE TIME Leak Adjustment:
AMUD will provide a ONE-TIME water leak adjustment for catastrophic water loss due to customer waterline leaks. AMUD will split the cost of the leak with the customer. To process an adjustment a copy of your receipt is required showing that repairs have been made and the date repairs were completed.
Termination of Service:
Water Service may be terminated, after proper notice, for the following reasons:
- Failure to pay an outstanding bill or enter a payment agreement with 26 days of issuance.
- Failure to meet the terms of a payment agreement.
- Violation of the Districts rules for the use of service in such a manner that interferes with the service of others or the operation of non-standard equipment, provided that the District will make every attempt to notify the customer of the problem and allow ample time for the situation to be remedied.
- Failure to comply with the District’s application and deposit requirements.
- Tampering with the District’s meter or equipment or bypassing the same.
- When a dangerous condition exists and for as long as it exists.
- Failure to repay, within a notified time period, a returned check and the returned check fee.
The District will mail a notice of termination of water service due to non-payment of a bill at least 7 days prior to the date of disconnection. Should the disconnection date fall on a weekend or holiday, the District office has a night deposit box for payment. Payments made on the first working day after the due date, should it fall on a weekend or holiday, are considered timely. Payments received after 8:00 am on the second working day after the due date, should it fall on a weekend or holiday, will be considered late.
Reconnection Process:
Service accounts disconnected due to non-payment will not be reconnected until all past due amounts are paid in full along with the $42.50 reconnection fee. An additional refundable deposit of $25.00 will also be collected with each reconnection. Service will not be reconnected after 9:00pm.
Meter Testing:
AMUD charges $75.00 to test the meter for accuracy. Should the meter test incorrect, the $75.00 will be credited to your account and the bill will be adjusted based on your average usage for the past 12 months. Should the meter test correct, the bill in dispute will be due within 10 days of notification.
Sprinkler Systems:
New Sprinkler installations are required to have a Permit prior to installation. Sprinkler Permit is available at the office for $25.00. Sprinkler Systems are considered a potential cross connection or backflow hazard and must be tested on a periodic basis. Customer is responsible to maintain backflow device. AMUD charges $25.00 for this service. Call the office if you would rather have another certified tester perform the test.
Deferred Payment Agreements:
The District can provide, in extenuating situations, a deferred payment agreement to a customer who has experienced an emergency beyond control and therefore has expressed an inability to pay all of the outstanding balance on account. The customer must come to the office and sign a payment contract. Both parties based upon the customers’ ability to pay, will then agree upon a payment schedule. Service will not be terminated unless the terms of this agreement are broken.
Privacy Notice to Customers
We are pleased to be your provider of water and wastewater services. Providing you with a reliable source of water requires that we collect and keep certain personal information about you. The nature of personal information we collect may include contact information, identifying information and account histories. And we use this information to provide you with continuous water and wastewater service and to bill for the services, assist us in the collection of accounts, respond to your inquiries about water use and billing, prevent fraud with respect to both you and our company and to meet legal and regulatory requirements. You may request access or amend your personal information to ensure its accuracy and completeness. AMUD recognizes that your information is private and has adopted a Privacy Policy that governs collection, use and protection of personal information. AMUD is committed to providing you with responsible and reliable service and we thank you for your continued support.
Notification of Chloramines in AMUD’s Drinking Water
Acton Municipal Utility District (AMUD) uses a chloramines disinfectant that we use in all parts of AMUD’s water distribution system. This benefit to our customers is a reduction in the levels of disinfection byproducts; (DBPs) in the system, while still providing protection from waterborne disease.
However, chloramines can cause problems to persons dependent on dialysis machines. A condition known as hemolytic anemia can occur if the disinfectant is not completely removed from the water that is used for the dialysate. Consequently, the pretreatment scheme used for the dialysis units must include some means, such as a charcoal filter, for removing the chloramines. Medical facilities should also determine if additional precautions are required for other medical equipment.
In addition, chloraminated water may be toxic to fish. If you have a fish tank, please make sure that the chemicals or filters that you are using are designed for use in water that has been treated with chloramines. You may also need to change the type of filter that you use for the fish tank.
Ambulance Service:
Acton Municipal Utility District has arranged to provide a very low-cost membership for Texas EMS and CareFlite. Membership in these services allow AMUD residential customers some peace of mind during medical emergencies because if you are a member in these programs, it means that anyone living in your household and who also maintains regular insurance or Medicare and needs one of these services should not incur any additional charges after his or her regular insurance has made its payment.
AMUD customers are automatically enrolled into these memberships. If you decide you do not want this service, you must sign an OPT OUT signature form.
Note to our Medicaid residents, there are state restrictions that will not allow for your participation in these offers. However, other members of the household may benefit from the memberships, should you wish to keep them. We encourage the households with a Medicaid member to contact Texas EMS and/or CareFlite to discuss whether they wish to opt out.
Texas Emergency Medical Services (Texas EMS)
2200 Commercial Lane
Granbury, Texas 76048
www.mytexasems.org
817-279-1408
817-573-9711 fax
CareFlite
3110 S Great Southwest Pkwy
Grand Prairie, Texas 75052
www.careflite.org
877-339-2273
972-988-3144 fax
