Payment Options

Acton Municipal Utility District offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

Payments in the Office

Cash, Check and Money Orders

are received in the AMUD office during normal office hours Monday through Friday, 8:00 a.m. to 4:30 p.m.  Please include your payment stub to ensure your payment is credited to the correct account.

Visa, MasterCard and Discover

payments are accepted in the office or over the phone.  Payments received in the office must be processed through the card reader.

NIGHT DROP

is available for after hour payments and is located next to drive through window.

Payments by Phone

Payments accepted over the phone using out automated phone service.  You will be greeted with our automated phone service when you call the office at 817-326-4720.  To make a payment by phone press 2, then follow the prompts.  The first prompt will ask you for your AMUD account number. 

Our automated phone service accepts Visa, MasterCard, Discover Card and electronic check payments.  You can pay 24 hours a day, 7 days a week.

Paymentus Support Number 800-420-1663

Payments by Mail

If paying by check or money order through the mail, please include your payment coupon with your payment. To avoid late fees, please mail your payment at least five to seven business days prior to the due date specified on your bill.

Payments On Line

Payments accepted at our website, www.amud.com.

Click on the bill payment button in the upper right-hand corner, this will direct you to the Paymentus Customer Portal.  Through this portal, you can make payments, set up recurring draft payments and set up alerts and notifications.

Please be aware that if you are using an online service other than through our website to pay your water bill you need to allow 7-10 days for your payment to reach us through the mail.  Payments are posted to your account on the day they are received in the office.

Security features provided by Paymentus features 128-bit encryption, one of the industries’ most secured transaction environments.  AMUD no longer retains bank or credit card account information on site.

If you need assistance, please contact the AMUD office during our normal business hours, or you can call the Paymentus Customer Care support line at 1-800-420-1663, 24 hours a day, 7 days a week.

Setup Payment using Automatic Draft

The worry-free way to pay your water bill.  With this service, the amount of your monthly bill is automatically deducted from your credit card or your bank account.  There is no set-up fees or charges associated with this method of payment.  You can now control your payment options through a secure encrypted connection.  Credit card information, check routing information, setting up recurring draft payments and creating your own account alerts can all be done at your convenience online.  To set up Automated Draft, simply click on the red  Pay Your Bill Now  Button shown above.  

AMUD customers will need to update and maintain their own payment preferences online.

You will need your AMUD Account Number (Include all dashes)

Sign Me Up For Paperless Billing!

There are no charges for going paperless.  It is simply a choice you now have.  Currently we can only send email to one email address.  At your request we can also send a paper bill.  Late notices will be mailed. Automatic Bank Draft or automatic Credit Card Drafts are a great complement to paperless bills, making it even more convenient.  

Once you sign up for paperless billing your AMUD statements will be emailed to the email address you have provided.  The email is from TOP@AMUD.COM.  And this email will have an attachement of your billing statement the next time billing is calculated for your area. 

What to do if you do not receive an email:

Check your spam folder, deleted mail folder or junk folder. 

Please give us a call if you are still having problems We will be happy to help you if you are still having problems.

Remember, just like paper bills, failute to receive your bill does not waive the 10% past due penalty. 

Payment Authorization Terms and Conditions

Welcome to the secure bill payment technology service provided by Paymentus Corporation.  We are an authorized provider for Acton Municipal Utility District which you are about to make a payment to.  If you use this service to make your payment, you accept these terms and conditions. Please read them carefully.

Refund Policy:

Under normal circumstances, there are no refunds on the payments.

Privacy Policy:

Your information is secure and will only be used for the purpose of processing this payment transaction.

Late Fees:

Monthly drafted payments are processed on the due date and applied to your account each month on the day that your bill is due.  In the event that a payment is denied, all late charges will apply.  Payments not received by AMUD prior to due date will result in late charges.  Any abuse of this privilege will result in automatic removal from the recurring draft payment program. 

Prohibited Use:

Please note that Paymentus does not accept payments from collection agencies and third-party agencies.  Paymentus reserves the right to reverse all such payments if it discovers that they were made from such third-party agencies or collection agencies.

Electronic Checks:

You, the consumer, authorize us the right to issue a one-time Electronic Check to your bank.  Your authorization on this agreement will give us the right to present a check to you bank for your bill payment.

You agree to the terms and conditions, you agree to pay the bill payment amount to be paid to the billing company.  All authorizations are subject to the agreements governing you credit or debit card.  Payment transaction will only be completed after receiving successful authorization form your card company for the Total Amount Charged.  For card payments and ACH payments, you will see one-line item on your card holder and bank statement- the billing amount charged directly by the billing company you are making a payment to.

AMUD reserves the right to refuse or terminate automatic credit card payment services

Payment through Financial Institution Online Bill Pay Warning

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank’s website). Normally, these services debit the customer’s checking or savings account to pay the bill.  Depending on the financial institution, they may or may not charge a fee for the service.  Payments may take up to seven business days to post to the customer’s account.  Please consult with your bank for more information.  Payments are posted to your account on the day they are received in the office.  AMUD does not accept electronic transfers directly from outside sources.

Relevant Documents